Política de reembolso

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging with all seals intact. You'll also need your receipt or proof of purchase.

To start a return, contact us at kmerinos.digital@gmail.com. Please note that returns will need to be sent to the following address:

8944 W 35th Ln
Hialeah, FL 33018
United States

Return shipping costs are the customer's responsibility, except for defective, damaged, or incorrect items — in those cases, we'll cover the cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at kmerinos.digital@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Because of the nature of fragrance products, we can only accept returns on items that are unopened and unused. Opened, used, or damaged-seal items are not eligible for return except in cases of a defect or shipping error. We also do not accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return your original item, and once the return is accepted, place a separate order for the new item.

Shipping area
At this time, we only ship and accept returns within the United States.

Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take extra time for your bank or credit card company to post the refund.

If more than 15 business days have passed since we approved your return, contact us at kmerinos.digital@gmail.com.