Shipping policy

# Shipping Policy


_Last updated: 09/12/2026


All orders ship from our facility in Miami, Florida.


## Order processing


Orders are processed Monday through Friday, excluding federal holidays. Once your payment is approved, your order is packed and shipped within **1–2 business days**.


Orders placed after **2:00 PM ET** are processed the following business day. Orders placed on weekends or holidays are processed the next business day.


You'll receive a confirmation email when you place your order, and a second email with tracking information as soon as your package leaves our facility. If you haven't received tracking after [3] business days, check your spam folder before contacting us.


During launches, promotions, and peak holiday periods, processing may take 1–2  additional business days.


## How fragrances ship


Fragrances contain alcohol and are classified as hazardous materials for transport. By federal regulation, they **cannot travel by air**. All orders ship by ground service only.


This affects delivery in three ways:


- Expedited and overnight shipping are not available on any order containing fragrance.
- Delivery to Alaska, Hawaii, Puerto Rico, and other U.S. territories may not be available, or may take significantly longer than the continental U.S.
- We cannot ship to APO, FPO, or DPO addresses.


Every order is packed in compliance with DOT limited-quantity requirements.


## Shipping rates and delivery times


Rates are calculated at checkout based on your destination and order weight.



Delivery estimates begin the day your order ships, not the day you place it, and do not include weekends or holidays. These are estimates provided by the carrier, not guarantees.


## Local delivery and pickup (Miami)



We offer local delivery within 6 miles of 33016 for orders over $150. Select **Local Delivery** at checkout. Orders are delivered within 1–3 business days, and you'll be contacted to arrange a time window.


## Tracking your order


Tracking numbers can take up to 24 hours to become active in the carrier's system. If your tracking shows no movement for more than 3 business days, contact us at  kmerinos.digital@gmail.com and we'll open an investigation with the carrier.


## Delays outside our control


Once a package is handed to the carrier, it is in their custody. We are not responsible for delays caused by weather, natural disasters, carrier backlogs, customs, or incorrect addresses provided at checkout.


Hurricane season in Florida runs from June 1 through November 30. During a named storm, our facility may pause shipping for safety. We will post a notice on our site and email affected customers.


## Incorrect or incomplete addresses


Please review your shipping address carefully before completing your order. We ship to the address exactly as entered.


If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment at your expense. If you notice an error, email us at  kmerinos.digital@gmail.com immediately — we can usually correct it before the order ships, but not after.


## Lost, stolen, or damaged packages


If tracking shows your package was delivered but you can't find it, check with neighbors and household members, and look around your property first. Carriers occasionally mark packages delivered up to 24 hours early.


For packages confirmed lost or damaged in transit, contact us within [7] days of the delivery date with your order number and photos of any damage. We'll file a claim with the carrier and, once approved, send a replacement or issue a refund.


We are not responsible for packages stolen after confirmed delivery. [If you offer shipping protection: 


## Questions


Email us at kmerinos.digital@gmail.com or message us on WhatsApp at +1 786 5371785. We respond within 24 business hours.